Refunds

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We want every parent and child to be happy with their purchase. However, since we sell pre‑loved books & share the videos for the exact condition, refunds are only applicable under the following conditions:

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• Eligibility: Refunds are offered only for books damaged during transit or incorrect items.

• Mandatory Proof: Customers must share a clear video recording of the unboxing/opening of the package at the time of delivery. The video must clearly show the damage or incorrect item.

• Reporting Window: The video and complaint must be submitted within 48 hours of delivery via WhatsApp to 7042009134

• Verification: Our team will review the video evidence and confirm eligibility.

• Refund Method: Approved refunds are credited to the original payment method within 7–10 business days.

• Exclusions: Refunds are not available for change of mind, minor wear typical of pre‑loved books, or if video proof is not provided.